Customer experience monitoring and measurement firm Qualtrics International Inc. today introduced new artificial intelligence-driven capabilities intended to help companies translate customer ...

Customer behavior insights. Sentiment analysis improves customer satisfaction and allows businesses to act on customer feedback quickly. Weather and sentiment synergy. Combining weather data with ...

Walmart Data Ventures — the business unit within Walmart that leverages the retailer’s vast data resources to offer insights to its product suppliers — is launching a new service that will allow ...

New research reveals 66% of brands see CX improving — while only 17% of consumers agree. What's behind that major customer ...

It’s never been more challenging for businesses across industries to maintain a competitive edge. With access to a global marketplace and myriad choices when shopping for products and services, ...

Chase for Business, a leading financial services provider for small businesses, has announced the expansion of Customer Insights, an interactive business intelligence platform that uses the power of ...

This content is provided by an external author without editing by Finextra. It expresses the views and opinions of the author. Following a successful launch to Chase Payment Solutions clients, the ...

If you’re looking to become a commercial marketer, check out our technology report which outlines the 40+ tools to invest in - all in an effort to enhance your insights and analytical skills.

The automotive sector currently undergoes its most important technological transformation which has ever occurred. The combination of artificial intelligence wi ...