Despite efforts to improve customer communications, life insurers are seen as unnecessarily complicating explanations of their policies, according to the J.D. Power 2024 U.S. Individual Life Insurance ...

TROY, Mich.: 9 Oct. 2025 — Overall customer satisfaction with individual life insurance providers remains steady this year, but that apparent stability masks significant year-over-year swings in ...

Our top picks include State Farm, Ethos and Lantern.

Customer satisfaction is high among financial advisors, insurance agents and bankers for their life insurance and annuity partners Despite high levels of overall satisfaction, many financial ...

Life insurance policyholders agree to make regular payments to insurance companies in exchange for a guaranteed death benefit. That benefit is paid to the policyholder’s beneficiaries if the ...