Federal agencies are under mounting pressure to modernize their aging human resources and workforce management systems. According to the U.S. Office of Personnel Management (OPM), approximately 75% of ...

Forbes contributors publish independent expert analyses and insights. Manno writes on education, workforce training, and career pathways. “We just expanded the definition of college,” writes Kathleen ...

Drexel University has developed a hospitality training program which brings Drexel’s faculty, external corporate partners, and industry experts under one custom training initiative to support, train, ...

NEW YORK (WBNG) -- The New York State Office of Cannabis Management, or OCM, announced new employee workforce training. The training program includes two free courses designed to protect health, ...

The quick-service labor industry’s competitive landscape demands that brands continuously evolve and improve training methods to retain top talent inside their stores. While turnover rates are still ...

With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...

In today’s rapidly evolving workplace, the U.S. Department of Defense (DoD) faces an increasingly complex challenge: attracting and training the personnel required to meet multiple missions across the ...

One of the most important contributions of entrepreneurship lies in workforce development, operational discipline and the ...

Managing a workforce of call center agents around the world in the new hybrid working environment called for a change of approach. Agent engagement and empowerment, simplifying the coaching process, ...

The University of Alabama in Huntsville and Mazda Toyota Manufacturing are collaborating in an effort to drive innovation, performance and employee retention at the plant in Greenbrier. The psychology ...